Refund policy

At Little Miss Bloom Farm, we take great care in preparing and supplying our flowers, plants and farm products. As the nature of our products varies, the following conditions apply.

Fresh Flowers, Bouquets & Flower Buckets

Our fresh flowers are harvested and prepared specifically for your order and are perishable products. For this reason, we do not offer returns or refunds for change of mind.

If you believe there is a problem with your flowers at the time of collection, please contact us as soon as possible. We may ask for photographs so we can assess the issue and work with you to find an appropriate solution.

Please remember that our flowers are farm-grown and seasonal. Natural variations in colour, size and form are part of their character, and substitutions may occasionally be necessary depending on what is blooming on the farm.

Dahlia Tubers

Our dahlia tubers are offered for sale during our annual tuber sale, generally held in June–July. Tubers purchased during this sale are reserved for the customer and are not dispatched immediately.

Tubers are stored and prepared by Little Miss Bloom Farm over winter, with dispatch generally taking place during September–October when appropriate for planting.

We take care to send healthy, viable tubers with a visible eye and correctly label each variety. If a reserved tuber does not meet our quality standards before dispatch, we will contact you and offer an appropriate replacement or refund.

If your tubers arrive damaged, incorrectly labelled, or you believe there is another problem with your order, please contact us promptly after receiving your parcel and provide photographs where possible.

Once tubers have been received and planted, we cannot be responsible for losses resulting from weather, growing conditions, storage after delivery, pests, disease, overwatering or other conditions outside our control.

Other Products

For non-perishable products, please contact us if your item is faulty, damaged or not as described so we can arrange an appropriate solution.

Change-of-mind returns may only be accepted at our discretion where the product is unused, unopened and in its original condition.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Fresh flower orders cannot generally be cancelled once flowers have been harvested or the order has been prepared.

For dahlia tuber pre-orders, please contact us as early as possible if your circumstances change. Once tubers have been packed or dispatched, cancellation is no longer possible.

Australian Consumer Law

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law.